Part two of warm chatter training is all about “tools.” These are otherwise known as convenient excuses to strike up a conversation. Fake, fake, fake.
WARM CHATTER TRAINING
Part Two: Tools to Use
Excuse me. Can I ask you a question? I am on a Human Scavenger Hunt, and was wondering if you could take a moment to look over this list and see if you meet any of these qualities? Great! While you’re doing that, please allow me to introduce myself. My name is [your name] and I am a beauty consultant with Mary Kay Cosmetics. My Director handed this list out, and I’m in a very tough competition to fill it in as fast as I can. You know, I just can’t help but ask: Has anyone ever offered you a complimentary facial with Mary Kay cosmetics?
Closing: Well, I have really enjoyed visiting with you, and thank you so much for helping me with my Scavenger Hunt! I hope you have a great day!
Model for Before & After Portfolio
Can I ask you a question? I couldn’t help but notice [sincere compliment]. My name is [your name], I’m a beauty consultant with Mary Kay, and I’ve been looking for some sharp people to model in my Before & After Portfolio. I would just kick myself if I walked by without saying something to you! Has anyone ever asked you to be a face model for Mary Kay?
Cashier/Helper in store
Thank you, [their name], you have been so [sincere compliment: nice, cheerful, helpful, patient]. I just have to ask you: Has anyone ever offered you a free facial with Mary Kay products?
Someone wearing bright colors
I love that [bright orange shirt, cute yellow sandals, etc]. I have come to find out that women who wear bright colors have bright personalities to go with it – and that means I’d probably enjoy getting to know you! Has anyone ever offered you a complimentary facial with Mary Kay cosmetics?
Someone who compliments your children
Thank you! I think you have impeccable taste… can I ask you a question? I am a beauty consultant with Mary Kay Cosmetics and I am looking for people with impeccable taste – such as yourself. Has anyone ever offered you a complimentary facial with Mary Kay products?
Someone that you allowed to ‘pass by’ and then you run into them again
Well, hello! I am so glad I ran into you again because after I/you walked away I was just kicking myself! You seem like such a sharp lady, and I especially like [sincere compliment: your smile, your mannerisms, etc.] and I just have to ask you: Has anyone ever offered you a complimentary facial with Mary Kay cosmetics?
And now that you’ve trapped her, part three will give you the answers to any objection (rejection) she may have regarding Mary Kay.