“How does Mary Kay respond to complaints about independent sales force activities that violate the terms of Independent Beauty Consultant, Independent Sales Director and/or Independent National Sales Director agreements?”
When it comes to situations regarding contractual violations, we strive to give each independent sales force member an opportunity to learn and become better and stronger. Therefore, if a contractual violation comes to our attention, we work with each sales force member to educate her, ensure she understands, and then offer her opportunities to correct the situation. Naturally, however, if the activities in question continue despite all our efforts, we sometimes are left with no choice but to terminate our contractual relationship with that independent sales force member.
So, if you receive a letter or a phone call from the Legal Support Team bringing a contractual violation to your attention, remember that it’s not the end of the world and we understand that anyone can make mistakes. We simply ask that you take our efforts to bring an issue to your attention seriously and pay close attention to the information we provide to ensure that you understand what went wrong and how you can avoid engaging in the same activity in the future. If you don’t understand, we encourage you to ask questions until you do.
In the meantime, with approximately 700,000 independent sales force members in the United States, it is impossible for us to be aware of everything that every sales force member is doing at all times. If we don’t hear about it, we likely won’t know that a problem may exist. So by all means, if you have first-hand information regarding questionable business practices of an independent sales force member, or if you have questions about something you are doing or may consider doing in the future, please contact the Mary Kay Legal Support Team at 972-687-5777 or [email protected]
We work hard to ensure that we only take action based upon first-hand and specific information and evidence, remembering that unsubstantiated rumors, speculation or other second- or third-hand reports which can not be verified are rarely reliable or true. Therefore, we simply ask that you be prepared to provide specific information and evidence in writing to support your claims, so that we can determine if an investigation is warranted.
We’re here to ensure you have the information you need to build and maintain your Mary Kay business on a solid foundation. If you ever have questions about your Independent Beauty Consultant, Independent Sales Director or Independent National Sales Director agreement, please contact the Legal Support Team at 972-687-5777 or [email protected]