Yesterday I introduced you to a Facebook community called The Million Dollar Message Listeners (M$M ), run by six top directors who are daughters, sisters, or nieces of National Sales Directors (Kristin Rogers, Jordan Helou Eicher, Krystal Walker, Amber Towne, Kali Brigham, and Tiffany Stout).
The group prohibits members from posting new topics, however, and the administrators have openly stated that anything alone the line of opinions or criticism of Mary Kay Cosmetics will not be allowed. I posed a question to the group: What to do if I was given bad advice from a national sales director. I didn’t name the NSD, nor did I elaborate on the bad advice, but the post was quickly removed and I was chastised privately by NSD Krystal Walker. She told me that if I questioned any tactics or advice, the right thing would be to contact my Mary Kay sales director.
I decided to cite to her a Pink Truth article I’d written where I’d contacted ten Mary Kay NSDs via Facebook for their opinion of NSD Wiegandt’s “lie to customers” speech. Eight NSDs plus one top director (SSD Jordan Helou-Eischer) had responded by deleting the inquiry (which contained Dacia’s quote) and blocking me. One NSD, Caterina Harris, said “I am sure Dacia was taken out of context” and – in a splendid display of integrity – dodged responsibility by advising me to go clarify things with another sales director or NSD. Passing the buck seems to be a common practice in Mary Kay, as ESSD Walker had advised me to do the exact same thing: go discuss this stuff with any director but her.
I disregarded that advice and wrote to Krystal Walker:
…I don’t think I took Dacia’s words out of context, and the Bible does make it clear that lying’s a bad thing…other MK consultants might have questions about things like this and be afraid to mention them because they’ll be told that they’re negative. If our grade-school math teachers had marked all our tests as 100% despite them being wrong, we wouldn’t learn anything, right?
I’d have figured my mentions of Jesus Christ and the Bible would have made ESSD Walker stop and reconsider her stance, especially since her recent M$M calls encouraged listeners to seek God first and to do what pleases Him. Unfortunately, ESSD Walker’s reply spoke volumes about the failing enterprise that is Mary Kay Cosmetics. While it’s true that Mary Kay may not be failing financially, they are failing astronomically in the Corporate Social Responsibility Department:
My best advice for you is to take Catarina’s advice and move on…if you don’t agree with someone’s teachings in MK, then you get to choose to not listen and learn…I know Dacia personally and she is a very ethical, God-loving woman. I stand behind her…I feel that the more you repeat all this, it is now becoming gossip. I wouldn’t waste anymore time pondering and staying focused on this.
To quote Chef Ramsay, “SHUT IT DOWN. DONE.”
I’m not sure how Dacia Wiegandt can be “a very ethical and God-loving woman” if she’s teaching consultants that it’s okay to deceive their own customers. I’m also not sure how eight NSDs and two top directors – all working for a company whose motto begins with the words “God First” – can be so quick to support an act the Bible clearly condemns as sin in Proverbs 12:22 (“Lying lips are an abomination to the Lord…”). On Mary Kay’s official website, SSD Jordan Helou-Eischer gushes that Mary Kay Cosmetics is “The best self-improvement course in the world,” but on what planet does lying help anyone become a better person?
I wish I could say that Krystal Walker’s behavior was an isolated case, but unfortunately, Dacia’s deception is enjoying the approval of lower-level consultants as well. One consultant claimed she saw no wrongdoing in Wiegandt’s teaching and that I was “nit-picking.” Another accused me of being jealous of Wiegandt’s success. A third – despite being presented with quotes and video – commented, “I don’t believe this is truly happening.” What is going on within Mary Kay Cosmetics that makes so many women so quick to call bad “good?” I’ll tell you what’s going on. It’s Mary Kay’s “No Negativity!” mindset, an unhealthy devotion towards Mary Kay Ash and her National Sales Directors, and fear. Lots of fear.
This year Mary Kay Cosmetics celebrates its 50-year anniversary, although its consultants would do well to ask themselves why they should celebrate a culture that praises liars while women who seek to do what is right are told to shut up and color.
Like the restaurant owners on Kitchen Nightmares, the leaders of the morally-bankrupt Chez Mary Kay don’t seem to like what they’re hearing, insisting that everyone loves their offerings and that nothing’s wrong. However, everything I’m witnessing firsthand tells me that deception in Mary Kay Cosmetics is more consistent than pigeon crap raining down on Trafalgar Square. If you’re looking to try this establishment for yourself, be warned: chances are good that one taste will be all it takes to give you a tidy case of ethical botulism, just as it’s done to Dacia Wiegandt and her supporters.