Benefits of Being My Mary Kay Customer

A former Mary Kay consultant comes clean about her interactions with her customers.

The truth behind the pink… false compliments, recruiting and sales tactics, ulterior motives, false earnings claims… all the norm in Mary Kay when someone is trying to move up!

  1. I probably used a “sincere sounding” compliment when I first saw you so that I could start a conversation with you, and hopefully sell you some Mary Kay.
  2. I used an event like a “Face Model” evening (which is nothing more than our regular rah-rah meeting with a new name to make you fee special) to get you to come and listen to a recruiting pitch.
  3. I sell you overpriced products. You could get similar quality for about half the price at Target, Walgreen’s, or Wal-Mart.
  4. If you wait long enough, I will offer you deep discounts because the company is (again) changing a product or a packaging, so my inventory is quickly becoming obsolete… and you benefit!
  5. I have little real training, so although I tell you that I’m going to help you personally, my knowledge is so low that I can’t offer much real help. (I’ll do the best I can to make you think I know what I’m doing, though.)
  6. I’ll pester you at least four times a year, call you to see if you’ve gotten our catalog and if you need anything. If you’re lucky, at least two of those times I’ll try to twist your arm into having a “check up facial” and invite a few friends.
  7. Once or twice a year I’ll be inviting you to come to some open house or utilize my gift service. Even though I know the last thing you probably want to give as a gift is Mary Kay.
  8. Anything I discuss with you about Mary Kay will have me “so excited.” Get used to hearing those words a lot.
  9. Many of my phone calls to you will include a plea to “help me,” and that help will include something like having a three-way phone call with my director, listening to a tape and “giving me your opinion,” or coming to some “event.”
  10. At least a couple of times a year, I’ll try and recruit you into Mary Kay. At first I’ll tell you about how great you’d be at doing what I do and that you can replace your current income with Mary Kay (by working only part time!). After you resist my advances several times, I’ll move onto other reasons why you should do Mary Kay, ending with “Don’t you want to get your products for 50% off for the rest of your life” if I have to.
  11. If you do ever go from being a customer to being a recruit, I have a whole new line of questioning for you, beginning with “when are you placing an order.” No matter what you’ve told me about your intentions, I will pull out all the stops to get you to give a MK career a try and order lots and start recruiting for yourself.
  12. At some point you may realize that being my customer is a burden you’re no longer equipped to deal with. You decide it’s much easier to go to a cosmetics store, pick out what you want, and be done with it. And you’re right!


  1. Cindylu

    I am one of those individuals that dislikes it when a sales clerk at a store tries to convince me to buy something I don’t need or want. I dislike it when a temporary hair dresser asks me about my hair dresser as though it’s any of their business and they own me. So when it came to MK I soon learned that my director was insincere and the company constantly changed products and packaging at my expense. I often had to give discounts and many potential customers found the products far too expensive. I was way in over my head when a bride asked me to do her make up…my director showed up last minute. Over all MK is nothing but a pushy sales pitch from the time you go to a fake make over to the time you get conned into becoming a poorly untrained consultant. As a telemarketer and constant sales representative for a 60 year old has been company, new consultants should quit immediately and run before the debt ruins their marriages, relationships and financial well being.

  2. Myself

    This article and everything you described in it just happened to me a little over an hour ago. A friend who is a consultant called to “wish me happy birthday” and offer me a free product as a gift. Then she went on to ask me to be a “secret hostess” for an event. To which I politely declined. Basically she described it as luring friends and family into either my home or a public place for casual talk then switching the topic to mary kay and slipping them a free product afterwards . Apparently that was supposed to entice people to become consultants or regular customers. Then she tried to get me back in saying that if I participate, there will be tons of free makeup/skincare products that I could offer friends and family. I still said no. She told me that she had tried contacting a friend about mary kay who’s number I have her (before I knew Mary kay was a complete scam) and said she hasn’t been able to reach her. Thankfully my friend has changed her number since I gave it to the mary kay lady but I just lied and said she moved so it would just end. Then we ended the call. Thank god. I tell you, no matter how many times you say no to a mary kay lady, they will try to find any way to make it a yes. I honestly felt deeply embarrassed that she even considered using me to be a host for Mary Kay.

  3. KCult

    That secret hostess thing sounds like they took a page from Scamway…er, Amway. They’re infamous for luring in prospects with parties, dinner, get togethers, etc., then springing the recruitment trap. If your “business” is so universally hated that you have to trick people to get them as customers/recruits, you really need to reconsider that you’re doing with your life.

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