Effectively Stalking Your Next Mary Kay Victim

This training document really needs no commentary from me, other than… how big of a stalker do you really want to be when it comes to Mary Kay???

FOLLOW-UP PROCESS

KEY POINTS:
#1 GOAL = Get lead to guest event/set an appointment!

Key to Follow-up is to get lots of #’s

  • As a result, you will increase your level of confidence and your attitude during follow-up process
  • You won’t sound as desperate

Position yourself as a leader in this company, don’t impress them with achievement of others; i.e. – Executive National Sales Director or Senior Sales Director, your Director, etc.

Talk to Lead as if you believe, really believe in the opportunity. Be enthusiastic!

First Impression Counts!

  • You will gain their confidence
  • You are representing the image

When leaving voicemail, sound professional and excited. Avoid sounding monotone.

FOLLOW-UP PROCESS:

  • Always take control
  • Put them on your timeline

5-TIME FOLLOW-UP PROCESS

1. Call that day or very next day (within 12-24 hours) – Hi, this is (name) I met you (while shopping or on the train, in the bank) and I just wanted to give you a call. I was really impressed by, I had a great time talking with you about, etc….and I wanted to see what your schedule looks like. At the very least, for you to come on in a get some pampering, but I would really like to talk to you more about what I do. Please call me at…

2. Call the next day (2nd day) – Hi, this is (name) again. Sorry we haven’t connected yet, you’re probably busy as I am so I was wondering if we could synch our calendars. I some availability either for lunch or after work. Give me a call and let’s see what works out for the both of us.

3. Call next day (wait a day from 2nd voicemail) – If no response or call back from Lead yet, your next voicemail (firm, yet polite, not cold) should be:  “Hi, this is (name) again with Mary Kay Cosmetics. I’m sorry we keep missing each other and playing telephone tag. I didn’t want to drop the ball since I promised you more information. As you may be as busy and your time as valuable as mine is, I would appreciate a call back so I don’t keep bugging you.”

4. Send e-mail next day – If no response or call back from Lead yet, your next voicemail (firm, yet polite, not cold) should be: “Hi, this is (name) again with Mary Kay Cosmetics. I’m sorry we keep missing each other and playing telephone tag. I didn’t want to drop the ball since I promised you more information. As you may be as busy and your time as valuable as mine is, I would appreciate a call back so I don’t keep bugging you. Please call me at on my cellphone#…..”

5. Call next day (after 4th follow-up) – “Hi, this is (name) and since I haven’t heard back from you, and your schedule is probably as hectic as mine, if you are not interested, please call me at (your #) before I remove your name from my follow-up list. “

I’m sorry, but if it takes you a total of 4 phone calls and 1 email with no response to figure out that she’s not interested in Mary Kay,  you have problems.

12 Comments

  1. Princesse

    “Talk to Lead as if you believe, really believe in the opportunity.”

    – as if you believe –

    So the MK consultant has to pretend to ‘really believe’ in the ‘opportunity’. If one has to fake that then one needs to realize there is no opportunity in the first place.

  2. raisinberry

    LOL, this “training” is rich! My fav, “so you don’t sound desperate”…WHO SAYS THAT IF THEY’RE NOT!?!

    If anyone wanted more proof about what is wrong with the whole culture of Mary Kay, here’s your nugget. Are you noticing the ease at which LIES are used and woven into the “training”? As if no one would notice.
    IE. Who is playing phone tag? If you aren’t getting return phone calls, but you’re pretending you are, you’re lying. IF you are using the “I’m busy too, hectic life/schedule” and you’re not, you’re manipulating. If you have to call 4 or 5 times you are creating the industry assessment that Mary Kay ladies are annoying persistent and unable to get a clue, which is WHY they are avoided in the first place!

    One of these days, you all might figure out that your training, and culture and business model are what’s causing your objections and lack of contractor longevity in the first place!

  3. pinkpeace

    Oh Raisinberry, this is so true. Mary Kay starts you on the habit of lying from Day One, and it it never lets up.

    “Position yourself as a leader in this company.” Right. Start with the fake titles (Future Director, anyone?) and pretend your way to the top. In any legitimate business, you earn your title through work, education and experience. In MK, you buy your rank or convince enough other women to buy it for you.

  4. IfItSoundsTooGoodToBeTrue

    Two things:
    1.) Another misrepresentation and lie is being passed along in these stalking voicemails: that the “lead” requested info about MK and the consultant promised to honor that request and now feels obligated to do so. The lead did not request info at all. How do we know? Because the first phone call script reveals that that idea originated with the consultant:
    1. Call that day or very next day (within 12-24 hours) – Hi, …I just wanted to give you a call. I was really impressed by, I had a great time talking with you about, etc…. but I would really like to talk to you more about what I do. Please call me at…

    On day 1 she offers something that has not been requested. By Day 3 it has morphed into ” I didn’t want to drop the ball since I promised you more information.” Therefore, if I leave a voicemail for someone, who does not return my call, and initiate an idea myself, such as “Hey, I just took a cake decorating class and I really want to share with you what I’ve learned about cake decorating” wouldn’t it be pretty silly of me to force my friend to learn about cake decorating, whether she wants to or not, simply because I offered? “I didn’t want to drop the ball since I promised you (although you’ve given me no indication that you are interested) to tell you all about my cake decorating knowledge.” Kinda silly, isn’t it?
    2.)” I some availability either for lunch or after work. Give me a call and let’s see what works out for the both of us.”

    OOOOH the whole impress them with my nonexistent busy schedule technique!! the whole give them two choices to trap them. What a lie. If that lead called back and said she was only available for breakfast on Sunday, you better believe that consultant would work wonders and be available then, magically. Ha.

    1. Lazy Gardens

      On day 1 she offers something that has not been requested. By Day 3 it has morphed into ” I didn’t want to drop the ball since I promised you more information.”

      Nice catch! I knoew there was something strange going on, but didn’t spot the switcheroo.

  5. Former

    This script is ridiculous. I seriously felt sick reading it and remembering the pathetic crap I used to do to people with ZERO result. These things do not work anymore. Women are not stupid and are tired of MLM schemes and people who try to entice them in these manipulative ways. These are tired, old, and ridiculous tactics. I used to warm chat all the time. I was great at it. I am friendly by nature so it wasn’t that hard. What was hard was getting anyone to answer the phone in the follow up. It just doesn’t happen very often. In 15 years I can count on one hand the number of leads that ever resulted in anything like this.

    1. Beachgirl

      I remember when I was just starting with MK and really want to get customers from leads. Now I can’t believe how I played along with the scenario for awhile even though it felt so phony, and not true to myself. I even did this once on vacation, sending emails and texts. Not one customer!

      One would think that after failing to reach their units’ goals by June 30, these directors at all levels would realize this approach is dead!!!

  6. silvia deberry

    I have no idea from which planet this training document came from. In this version of earth, getting in touch with someone five times trying to initiate a conversation that was dead after the initial exchange of information IS BEING DESPERATE.

    I ought to rewrite these Mary Kay training documents. They would say, quite simply: “Get a clue.”

  7. Tia

    Getting that first message would be enough for me not to call back “…but I’d really like to tell you about what I do…” what the hell do I care what you do? I don’t even know you!

    I wouldn’t call a makeup lady back anyway — signed, Everyone

  8. MLM Radar

    The follow up process begins with the assumption I gave the MK pest my phone number… Which I wouldn’t… But let’s play along and say she got it from a naive friend or an organization roster..,

    After the first call I will delete her message and add her number to my iPhone blocked caller list. She can then leave as many messages as she likes. My iPhone will zap them all to oblivion and never notify me she called. Problem solved.

    Ditto the email. Straight to the spam filter.

    Honestly, I don’t know why anyone wastes time anymore with phone scripts.

  9. enorth

    “if you are not interested, please call me”

    Why would I call you if I’m not interested?

    This must be an older script, I see nothing about texting.

  10. Brooke

    Why would you need someone to call you to tell you they’re not interested…if you have reached out to them FIVE times and they’re not responding, any sane/not dumb person would realize that the calls are unwelcome, and stop.

    I would be embarrassed to make calls like that. The person receiving the calls is likely thinking “omg what is wrong with her, is she ever going to stop calling? I don’t want to call her back because it might encourage her, but I may end up forced to call her back just to tell her to stop harassing me!”

Comments are closed.