Overcoming Objections During Recruiting

Just about any objection you may have during a recruiting interview for Mary Kay can be overcome if the consultant has practiced. This set of instructions comes from NSD Gloria Mayfield Banks. It’s old, but so is just about every training document on her website (and that of other NSDs). Why? Because nothing really changes in MK. Sure, now they have social media to wow people with pictures of their material goods, but when it comes to conning people into signing up as consultants, the process is still the same.

Here’s how you overcome objections during the recruiting interview:

Asking for the interview from a private consultation:

“Have you ever thought about making any extra money? I know you never thought about doing it with Mary Kay. But do you ever think about making any extra money? Really?”

“Well, I’ve been building one of the most phenomenal teams in the ______ area and I love telling women how I make money and I’d love to tell you. Could we get together in the next 5 days and I can share a little bit about what I do?  This might not be for you at all, but then again it might, you never know. I would be crazy as a professional consultant not to offer it to you.”

(Be prepared for her response and objection. There is an objection coming – be ready! Which one will it be?)

Objections must be memorized from your Career Essentials Consultants Guide! Type them on 3X5 cards. Write the objection on the front and the response on the back and practice them.


Her: “I’m not like you.”

You: “I know you’re not like me. I’m not looking for people like me. I’m looking for people who like who THEY are. I’m good at what I do because I like who I am. You’re going to be good at what you do because you like who you are. And you have blessings that you could offer people that I may not have. I don’t need you to be like me. I need you to be like you and share you with other people. So is there any reason why you couldn’t take 45 minutes to an hour to listen to what I have to say?”

Her: “I don’t have the time to listen.”

You: “Oh, I know you don’t have any time. Most of us don’t have any time. But, let me just ask you this, if making some extra money is really something you want to do, what are you going to do to make that extra money? This may not be for you, but at least you deserve to know what you’re saying no to.”
Her: “I don’t have any friends.”

I know how you feel; I felt that way too. But what I found was, you don’t build this business on your friends and family. I came into MK and made a whole bunch of friends.”

YOU MUST BECOME AN EXPERT ON FEEL, FELT, FOUND AND IMPROVE YOUR PEOPLE SKILLS! “I know how you feel, I felt the same way too, but what I found was . . .”

Her: “I’m not the sales type.”

Have a sheet of paper and say, “Tell me about the ‘sales type’ what do you consider the sales type to be?” Whatever she says, you write it down. Like “Pushy” and you ask her – “Did I appear pushy at the skin care class/facial?” “Was I aggressive?” “I understand how you feel; I felt the same way too. What I found was…”  Tell me, if I could teach you how to teach our products and ‘sell’ the benefits, could you learn?”

Her: “I don’t have time to do MK.”

“I don’t know how you’re going to find the time, but what I know is when you want something bad enough most busy women find the time. If I find out what you need and then explain what we have in MK, and then we’re going to decide if the time we spend together is worth it. If what we have and what you need match up. So let’s talk about your time.” Don’t try to sell them on the entire career of MK at one time.

“Can you get interested in the flexibility? Can you get interested in being in a positive environment on a consistent basis? Develop an incredible career? But you know what; I don’t know if you’re going to like it that much to do that well. We gotta find out.”

She may not be able to relate to a career change and the idea of starting all over again. NO other career, not just MK. She may shut down because it’s too big of a bite to take. Maybe she just needs to think about a couple extra hundred dollars a week.

So ask her – “Given the little bit about what you know about MK, are you interested in MK as a hobby? Part-time or Full-Time? Whatever you’re interested in, I can tell you a little bit about that part of our business.”

However she answers, talk to her about that. So when she says I don’t have time, you first want to find out what she wants. DO NOT become persuasive. She will come in and do nothing.

Lay out the facts and ask her to ask you questions. Don’t defend it or become defensive.

She may say, “My husband won’t let me do MK.” Share that, “there are a gazillion stories of successful MK women whose husbands were not supportive in the beginning. But we know that most men love Money!

“Let’s first decide if this is something you want to do, then your 1st big sell is to sell your dream to him tonight.”

Give her a video or tape. Try to watch it with her if you can – it’s only 14 minutes!! Answer her questions/objections right then.

Her: “I don’t have the money.”

Just look at her – she’ll ask why – just say … “Well if you don’t have the money, then you need to do MK! I am so challenged talking with kind, sharp women who don’t have disposable cash and I am sitting on an opportunity that will give you complete control over your ability to have cash. Tell me, when you will be ready to be in a position where you’d like to have complete control over disposable income whenever you want.”

Her: “This isn’t the right time for me.”

“I understand how you feel. If someone had asked me at a skin care class it wouldn’t have been the right time for me either because I’d have been thinking about all the circumstances, not all the benefits. Now I’m going to ask you to do one thing, because most of us think of all the reasons why we can’t do it – now I’m going to ask you to think about why you could. Let’s talk a minute about why you could do something, then let’s talk about why you can’t.” (Turn it around so they can think in the right process.)

You won’t close everybody you talk to, but if you don’t talk to everybody, you don’t stand a chance. Interview 3 women a week. Know what it is you want!

And at the end of the Interview, don’t say, “Would you like to do MK?” Say, “Do you want to work with me, because I want to work with you.” It’s very personal and very successful!! Get out there and build that team of yours – what are you waiting for? Get Going!


  1. MLM Radar

    The scary thing about this is discovering it’s all scripted, right down to the tug-on-your-emotions leading questions, the not-so-casual gestures, the leading head nods… she doesn’t care the first thing about you. It’s all a script! And it’s followed by the presumptive closing statement:

    “Now that we have that settled, let’s get your starter kit paperwork finished… don’t worry, I won’t submit it until tomorrow so that you have time to think about it…” (Whereupon she switches off her phone until after the appointed hour and submits the paperwork right away. Without your consent.)

    Yes, Mary Kay has (almost) free training. But it’s not in how to apply makeup and match products to customers. The only thing you really learn in Mary Kay training is how to recruit, how to sell the Whole Kit, and that whatever you’re doing is never quite enough.

  2. BestDecision

    I remember the times people would tell me they didn’t need anything in their lives and were content. I walked away calling them lazy, and I’m sorry I did that. Now, ironically, I’m the one content and very happy with how my life is!

  3. raisinberry

    Add the additional DISC training that targets scripting for personality types and you haven’t got a chance.

    I am still amazed that upper management and sales leaders have not figured out that the great flaw with doing Mary Kay is ultimately you feel like a fraud. And it is precisely because they TAUGHT you to.

    You have to be pretty emotionally dysfunctional to continue to use scripts, controlling conversation, cutting her off at the pass, boxing her in, pressing until she gives up and “yes- answer” questioning her still she can only cave.

    Nice. You win.

  4. Char

    I just give it right back to them. Here’s my version:

    Them: Can I tell you about an opportunity to make some extra money?
    Me: Do you have an upline? (My very first question)

    Them: Actually it’s MK.
    Me: I’m sorry. I don’t join pyramid schemes.

    Them: It’s dual marketing, direct selling, blah blah (I interrupt)
    Me: So, you have an upline. Those are all synonyms for a pyramid scheme aka MLM and I’m not open for debate on the subject. You can get educated by reading Pinktruth.com and pyramidschemealert.org

    Them: Well, well, uh, you can just buy some products as a customer and help me.
    Me: No I’m sorry, I don’t encourage, participate, or support pyramid schemes.

    Them: It’s not a pyramid scheme.
    Me: Yes it is.

    Them: They leave in a polite huff. (Mission accomplished)
    Me: Bye. Don’t forget to read Pinktruth.com

    Unfortunately, showing any ambivalence toward an MLMer, or making excuses like I’m too busy, gives them a chance to pounce and suck you in.

  5. Lazy Gardens

    “Have you ever thought about making any extra money? I know you never thought about doing it with ___insert MLM here___. But do you ever think about making any extra money? Really?”

    I had someone drop that line on me.

    I replied, “You know … I cleared more than $200 last year selling imaginary things on Second Life, so if I need more money I’ll just upload more imaginary stuff. But thanks anyway.”

  6. Shay

    Her: “I don’t have any friends.”

    I know how you feel; I felt that way too. But what I found was, you don’t build this business on your friends and family. I came into MK and made a whole bunch of friends.”

    YOU MUST BECOME AN EXPERT ON FEEL, FELT, FOUND AND IMPROVE YOUR PEOPLE SKILLS! “I know how you feel, I felt the same way too, but what I found was . . .”

    Um.. yeah.. warm market.. and then when your warm market “no friends” and family don’t buy cause you have no friends and little family you do have don’t wanna buy over priced products then you’re told you’re not working hard enough.

  7. Autumn

    I’ve shut people down by asking about territories, would I have my own, how big is it? when the answer is waffly I then ask why they are turning customers into competitors. It goes downhill for them from there.

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