One of our members responded to an email sent by her sales director, including her entire unit in the communication so they could see why she was quitting Mary Kay. This is the sales director’s response, complete with many Mary Kay-isms and fogged thinking.
I am saddened to know that you feel your experience in Mary Kay was not a positive one. My experience has shown me that most who have complaints are people who choose not to work their business. They do not show up for educational opportunities or put forth the effort it requires to run their own business. Being an entrepreneur is not for everyone. It requires discipline, pro-active work, problem solving skills, a positive attitude, and a willingness to generate business by talking to people about our products. This business is not for everyone, and that is truly ok!
Consultants come in for a reason, a season, or a lifetime. It is not a guarantee that you will like everyone that you meet or everything that you try…I’m sure that you have acquaintances or even family members that you don’t like and activities that aren’t for you. But I choose to offer the same support and opportunities to all of my consultants whether they work this business or not. When I have a consultant who chooses not to continue this business for any reason, I don’t shut my door or my heart to them.
My 9 1/2 years of experience with Mary Kay have been completely wonderful. I have built fulfilling long-lasting friendships with wonderful women both in the company and out. These are women who pride themselves on having integrity in both their business dealings and personal relationships. My job as an independent beauty consultant and sales director is honorable, and I am proud of my business and my company!
Our corporate staff exude those same traits and pride themselves on running a company that “thinks out of the box” (as you rarely find from corporate America) commanding integrity in business. In addition, our corporate headquarters does not tolerate independent consultants that do not run their businesses with those same principles. The company has in the past terminated the agreements of consultants who were not ethical in their business practices. These were women on various levels of the career path who were warned one or more times to stop unethical practices. Mary Kay Inc. has chosen to take the “high road”, not the “easy road” which differs from some companies in Corporate America where the only thing that matters is the bottom line, not the integrity of their employees.
As for some discrepencies in your assumptions:
First, Mary Kay is not a multi-level/pyramid company. The two main differences are as follows:
1. Everyone makes 50% commission on their sales (from a brand new consultant to a National Sales Director)
2. Team Building commissions are paid based on how well personal teams and units work their businesses, not on how many people you have in your organization. Our leadership skills help determine, but do not guarantee, how well the consultants/directors do. We do not receive part of the consultants’ sales commission as in other companies.
Second, the woman who created and maintains the negative website you referred to is paid by advertisers and wants to generate as many hits as possible. I have read some of the postings on that site and have found gross inaccuracies. In addition, not ONE of the thousands of positive comments about Mary Kay are EVER posted on that site. Pink Un-Factual Propaganda would be a better name for the site. I am sure you could find a negative site for every major company or product you could name…Cadillac, Macy’s, even Purina Dog Chow. That doesn’t make those sites factual.
Third, women who end up with debt after ending their Mary Kay business do so for two reasons: One, they did not work their business. Two, they embezzled from their business. As you can see, having a corporate sponsered “buy-back guarantee” eliminates that issue.
I am sorry you are so disgruntled and would have been happy to have discussed this with you had you contacted me. I have taken you off my email listing and would have done so sooner had my reports reflected you had returned your product. In the future, I would appreciate that you do not send emails to the consultants in my unit since my distrobution list is not for public use. I have already heard from some that do not appreciate or agree with your email and do not not want to receive further correspondence from you. I’m sure you appreciate that they respect your privacy as well. You are welcome to contact me personally if needed.
I do wish you and your family the very best for the future. I am sure that you are enjoying your son and life as a new mom.