Mary Kay My Shop Changes
Written by Parsons Green
Consultants are still confused on how their businesses will change when Mary Kay rolls out My Shop.
Sarah White St Amour is one of those consultants. With My Shop, the company will begin processing the order once the customer places it. The consultant can offer free shipping or a discount but cannot offer both. The free shipping or discount needs to be set up before any order is placed. The consultant cannot edit or add anything to an order once it is placed.
Carol Mallon and other long time consultants do not like this. They want to be able to offer multiple discounts and samples for each order. The company did not consult them about these changes. Carol can still process orders outside of myshop, but her customers will have to contact her directly.
Lacey McCoy purchased a $2400 inventory package when she signed up for Mary Kay. However, her package included several items that are already discontinued. No one is buying what’s left. She cannot get any bookings but still believes in Mary Kay.
Mary Bean has been in Mary Kay over 40 years and is thinking of leaving to join Melaleuca.
Ellen Becker explains to Mary that the company has made this very easy for consultants. They’ve provided step by step guidelines on what needs to be done for this rollout. The majority of the changes in Mary Kay have been good. Chris Propheter jumps in to say she has been a consultant for over 30 years and has 200 customers. It would take too much time to contact each one individually to let them know to place future orders through her directly instead of using My Shop. She will go elsewhere, but isn’t sure yet where that will be. Ellen suggests that Chris find an adoptive director to give her guidance as a second Mary Kay mom.
Jenna Ernstes is also thinking of leaving. Most of her customers are out of state and are trained to order directly from the website.
Lona Holdrige thinks the complaints are rediculous. Years of complaints about propay, and even more complaints now that Mary Kay is phasing it out for My Shop and stripe.
My Shop is scheduled to go live on December 17th. Do you think Mary Kay will listen to the multitudes of complaints from the sales force?
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Mary Kay Corporate will do anything they want to make money and prove that customers are actually ordering their products. Losing a handful of consultants will not phase them. It seems like MKC is making a lot of changes in a short period of time. It started with the restructuring of Seminar areas this past July. If they continue making changes that benefit the company and not the consultant I think we will hear more complaints and there will be more consultants and even some directors stepping down and moving to other companies.
“We should have had more input before decision was made.” -Carol, first comment
Who’s gonna tell her?