Mary Kay Consultants Don’t Like My Shop
Written by Parsons Green
Mary Kay Consultants are still frustrated with the new Mary Kay My Shop website for customers. In this recent thread from “Let’s Talk Pink” on Facebook, Jill Hall mentions:
- You can no longer print an invoice from the site
- Mary Kay no longer offers color cards for purchase
- You still cannot offer gifts with purchase on My Shop orders
Jill has only received one my shop order and it was from a current customer of hers who knew she was out of town.
Several consultants replied to Jill with their own frustrations about the business. Sandra Willard adds that Mary Kay no longer provides the reports that she used to file her taxes!
Kerri Bonasch may have to discontinue offering free shipping.
Sandra Husband wonders if anyone at corporate even listens.
Karen English had a local customer who ordered a set online. Shipping took a week, and Karen could have had it to her the same day. Mary Kay is no longer the company she joined 34 years ago. Tonya Vice has been with Mary Kay for 22 years. The company is concerned with how much money they are making!!!!
Diane Kuciel says that My Shop was needed to show that actual customers are buying product. However, how can the company prove that when consultants have to go outside the website to offer sales and free gifts?
Barbara Thomas is very concerned with the future of Mary Kay. Her business is struggling and she has very few reordering customers. She then shares an article about the Rogers Family’s multiple lawsuits. (Well done, Barbara!)
The sentiments in this thread are consistent with other threads in this group and other Facebook groups. Consultants do not like the direction the company is going. Does anyone in corporate really care?
Also, consultants, please remember:
Visit the
“These women checking out as a guest means they don’t want to be contacted. Please be kind and respectful.”
In what context do folks want to be pestered by a retailer? When I create an account on any retailing website or app, they usually include a checkbox: “It is okay to contact me with promotions and special offers”. I always leave that box unchecked!
I get enough spam calls the way it is. No need to have MLM huns chasing me down too!
I allow promotional emails from small independent outfits, especially minority owned, because I want to support REAL small businesses. And because they often give sneak peeks of new items and discounts on stuff that usually never goes on sale and can be kind of expensive.
Big, multizillion dollar corporations? Box checked, usually before I fill anything else out so I won’t forget.
*Un-checked. Need coffee.
Good job to the author for bolding this line: “The company is concerned with how much money they are making!!!!” Hahahaha. As if ALL those other years Mary Kay Inc was running a charity & didn’t care.
It’s just gotten harder over the years to convince the customers they’re business owners & get new recruits, meaning the company’s revenues are drying up.
It’s also the biggest “duh” since the first time a primordial human traded a rock for a different rock. The only reason to sell anything is to make money. It doesn’t matter if it’s MLM, a megacorp like Amazon, a charity, or an independent seller on Etsy. It really is all about the Benjamins.
And shouldn’t the consultants be concerned about how much money they are actually making???
At this point, any consultant that believes MK really cares about their “business” is slow or just ignoring facts. This whole process sounds like zero fun and too much trouble just to make a piddly sale occasionally. All while stacks of inventory grow dusty and stale- never to be sold.
“Diane Kuciel says that My Shop was needed to show that actual customers are buying product.”
LOL.
Let that sink in.
OMG I thought the same thing. And we see…. half of consultants got one order in one month.
https://www.pinktruth.com/2026/01/21/mary-kay-my-shop-success/
I worked out most of those sales were likely one eyeshadow or a lipstick, with very few skincare sets sold. Just pity purchases the majority were.
I’d love to know how this roll out is impacting inventory orders. Are newbies still front loading? Are production goals feeling harder for directors? Hmmm
My thoughts exactly. The only way to keep the old gravy train moving is to forgo MyShop. Front-loading only works when customers order from consultants. Self-service orders completely destroy the justification for front-loading.
Just watch as SDs figure this out and start to push their downlines away from MyShop while they promote the “old” way.
Yup. Bye bye Caddie and units. No more production. MK are as close to affiliate marketing as they can get without being affiliate. Not that it was easy or even possible for a lot of directors to maintain units and cars to begin with but now it’s impossible now nobody’s buying inventory.
I think “dialing for dollars/ orders at the end of the month HAD to have gotten harder. Right?
But, I realize that’s not where the real money is. Lol.
It looks like customer service is fed up with all the whining from the consultomers.
It amused me when consultants tell others to call “the company” and tell them your concerns. They really don’t care, Linda!
And the guy who said to use the “contact us” feature and keep writing in. If the actually do print those out once a month (LOL – that’s how important consultomer complaints are to them) I’ll bet the reading sessions are more “see who can read the furthest without cracking up” contests than serious troubleshooting.
WEEKLY. I swear I know how to read, usually.
It’s still not useful. If you write in with a complaint on Monday, you have to wait a week for someone to even bother taking a look.
THE COMPANY IS CONCERNED WITH HOW MUCH MONEY THEY ARE MAKING!
The reason why this seems so unbelievable to a lot of these ladies is because they’ve been indoctrinated to think that the biggest goal for their “independent businesses” is helping empower other women. Actually making money is never the number one priority; it’s “sharing” and “making friends” etc. But for Mary Kay Corporate (just like for pretty much any company), MAKING MONEY is THE goal. As it should be; that’s the purpose of having a business…at least it is for MKC. Yet these independent contractors are shocked by such a concept: that’s MKC just might be prioritizing making money for MKC over what the consultants might want or need. Welcome to the business world, you small “business owner” (who owns nothing except the inventory in her basement).
Karen English saying how the customer had to wait a week for the order to arrive from MKC when SHE could have gotten it to her IMMEDIATELY with personalized samples and a catalog and some sort of free gift. The customer lives 30 MILES AWAY. Is she seriously saying she would jump in her car with a Repair set from her inventory which might have been sitting in her garage or closet for MONTHS and drive 60 miles round trip? Or pay for overnight shipping? I just Googled and the Time Wise Repair kit is $225 retail. is she going to drive all that way to possibly make (at most) $112.50?
Not everyone wants samples of stuff, and I’m one of those people. I just finally forced myself to use some Kerastasse shampoo and conditioner samples that I’ve had for a few years but never used because they’re impossible to open without scissors and I always forget to bring some in the bathroom with me. Samples are a pain to me! Definitely do NOT want a catalog or Look Book either, why when I can just look online instead of having all that paper wasted? And based on what I’ve seen here, I don’t expect the “free gift” to be anything I would want.
Yah, it’s just easier to quickly order from the website, pay with Apple Pay and wait however long it takes. Maybe it was delayed due to weather, who knows?
Auuugh I just can’t with these people!