Written by Parsons Green

Mary Kay launched My Shop over four months ago, and consultants are still having issues. Sara Moore has had ENOUGH. She’s been with Mary Kay for over forty years. She normally keeps things positive, but she was helping a customer place an order. When the customer added more items to the cart, the consultant changed from Sara to another consultant. Sara doesn’t know what to do. This is not okay, people.

Wendy Layne has seen this issue too. When she emails her link to a customer, they are given the option to choose other consultants!

And consultants beware…. If an existing customer of yours uses “guest checkout,” the customer is going to be deleted from your customer list!!! Andrea Buehler had to add two customers back to her list.

Ruby Olivares had the same thing happen, and the purchase history of a customer who has been with her for 10 years was just wiped out. Ruby thinks the problem isn’t guest checkout, it’s a customer checking the box that says “do not share my information.”

Nsd Daughter Julie Phalen wonders why the websites had to change. Geri Dennis misses the years of customer history. They only get two years since the upgrade.

Sara is shocked that the company spent so much money. She spent so much time trying to fix this issue she feels her credibility is in question. Wendy says consultants don’t trust Mary Kay.

Tonya Vice wants everyone to stop using the site because if consultants stop using it, the company will be forced to fix the problems. Tonya will continue to fulfill orders from her inventory.

Joslyne Scofield-Hart’s consultant had her first My Shop order. But then the customer contacted the consultant and said that the order was meant to go to someone else.

Eleanor Reigel thinks Craig Carter, the IT Director, should be FIRED. She’s been with Mary Kay for almost 50 years and she is disgusted.

Vickie Willey and Judy Harvey are worried that even with the new link, customers will want to shop with a consultant who is closer to them. Judy’s customers are irritated that she’s asked them to contact her for credit.

Jacki Abraham had this issue signing up a new consultant!! The recruit lives in Wyoming, but she was assigned to a director in New York. Judy, the recruit, the new consultant, and the other director had to all had to sign documents that the recruit belonged to Jacki’s team. The recruit missed out on her great start bundles. Jacki only has had one My Shop order.

Susan Finley is seeing delays on orders placed through My Shop. One order took more than two weeks to arrive. When she calls customer service, she gets an oh well response.

Ava Oja feels that My Shop has destroyed customer relationships.

Robyn Miller is done opening cases with MK about My Shop problems. Corporate does not care. They are still making their profit.

Angie Springer’s top producer has a customer who also had an order assigned to someone else. She wants to return the product. Mary Kay told her that this issue was caused by user error, but it seems this problem is happening over and over. Angie wants to cancel My Shop and might tell her consultants to do it too.

But everyone, help is on the way! Nsd-never-to-be Kali Brigham has stepped in. She is working directly with corporate on the issue. Please send her a DM with all your concerns. She will take time away from her income producing activities to help out.

And don’t worry! Chris Traynor’s friend works in IT at Mary Kay and says they’re working on it. (But also, MK Inc. has NO IDEA why this is happening.)

With Richard and Ryan’s lawsuits against each other, does Ryan even have time to worry about these issues? Is he in over his head? When will these issues be fixed? If they’re not fixed soon, Seminar 2026 should be fun!