Complaints About My Shop
Written by Parsons Green
The complaints keep rolling in for Mary Kay’s “My Shop” online ordering system for customers. Months after rolling out the fancy new system, the company still can’t get it right, and consultants are upset.
Carol Mouradian posted on Facebook that she’s seen a decline in orders from her Mary Kay website. She usually had between 3-6 orders a month. She’s only had 1 order since My Shop started in December. She asked her fellow directors if they were having similar issues.
Tonya Vice chimed in that she believes the decline in orders is that the website used to show star consultants first when a new customer was searching for consultants Star consultants spend at least $1800 in whole sale orders in a quarter. The website now shows a random selection of consultants based on zip code. Cheryl Hirsch has complained about this to corporate. Corporate did not have a good answer for her.
Marilyn Safko Costic says there’s no incentive for the company to promote the star consultants. If a consultant is at the 30% tier, the company is keeping more cash for themselves. Is the company having cash flow issues?
Nancy Lewen has had 3 orders and they all had issues.1 was assigned to another consultant. The other 2 showed up as guest orders even though they are only 5 miles away from her. Nancy’s customers admitted the website was hard to use. Nancy feels she should have more website orders in January because she always sends her customers a gift certificate that month. She’s spent hours contacting the company with examples and nothing is changing. A customer shouldn’t have to follow complex instructions to place an order to make sure it gets routed to her. How can she train a new consultant to navigate the website issues?
Karen Brass irritated a customer by sending her 3 emails, 2 texts, and a postcard to inform her of the new My Shop site. She averaged 6 to 10 reorders per week but she’s only had 3 since December. Karen’s got a fully stocked inventory as well. She’s been in Mary Kay for 35 years and trusts the company with all her heart. However, something is wrong. Her reorders are down and this is affecting her family finances.
This is what I love about the Facebook groups. Real life directors complaining about how hard the business is. I wonder do they talk about any of this when they’re warm chatting a recruit? If you were thinking about joining Mary Kay wouldn’t you want to know this?
Visit the
Tick tock the move to affiliate is almost here. They are almost grasping that MK doesn’t care about them and only want to generate as much profit as possible.
I just saw MK is trying to sell their headquarters in Dallas! 😳 https://www.facebook.com/share/1G5sV6F5AE/?mibextid=wwXIfr
I could read these My Shop updates every day. It is a total train wreck and so obvious that Corporate does not care about the consultants and their piles of dusty inventory.
Guess what! There were several glitches yday that kept in touch down throughout the day….. stay tuned to see if month end is extended.
The lady who let Karen know she was annoyed by six communications about the same thing is just the one who let her know it instead of quietly ignoring her. The fact that she’s had one order this year shows that a lot more are ghosting her.
I’ll bet you a large Starbie’s Pinky-Drinky Frappy-Whappy Mocha-Polka Lattefoofoo that Nancy’s customers who got “mixed up” and checked out as guests knew exactly what they were doing because they didn’t want her chasing them down, and she did anyway.
And how dare those inactive and personal use consultants take money away from the star consultants, who are better than them and deserve the money more. I thought this opportunity was meant to empower women into making big buxx with no work while surrounding them with a loving supportive sisterhood BWAHAHAHA I can’t type that with a straight face.
Gosh, it’s almost as if buying up huge amounts of inventory to achieve star status is pointless and stupid and they should stop doing it.
At least when I shop online and get inundated by newsletters and other spam from a company I bought once from 10 years ago I can just click and ignore. I couldn’t imagine 6 communications in various guises about the same thing! Take a hint. You’re being ghosted because you’re pestering your customers too much. Most people just want to do a quick order, buy their face goo and that’s the end of it. We don’t want follow ups, upsells, all the rest of it. That’s why they went guest checkout.
I thought that PUCs and the latest on boarders were useful team builders, even tiny orders once in a while helps make production. She’s FUMING because she can’t get rid of her dusty inventory that she over-ordered for a Temu trinket or a pencil now that everyone’s buying online and various star consultant levels aren’t relevant to MK anymore. Understandable that she’s angry, I would be too if I was left holding thousands of unsellable stock that I now have no hope of shifting thanks to market saturation and everyone buying online now. Bye bye production now that inventory isn’t needed.
Meanwhile directors like Cleta are still instructing her downline to push new consultants to sign up for the $3600 ultra mega startup kit. So gross.
Horrible. All of that will be unsellable. Not that it exactly flew off the shelves in the first place (unless you had a poltergeist or a cat – same thing really) before the MyShop debacle but now it’s impossible. I suppose she’s got to find a way and make a way to keep up production. And who cares who gets hurt in the process? Muh Pink Caddy(TM) and status that means nothing to anyone outside of MK uber alles…
On the one hand, they are using My Shop as a recruiting tool telling women they can make 30% without inventory. But on the other hand they complain that MK should highlight only the star consultants.
Yeah cognitive dissonance is one hell of a drug.
There is a huge customer upside to all of this. Customers can now tell their consultants something like, “Yes, I have been purchasing stuff regularly from MyShop. There must be something wrong on the MK side if you can’t see my orders. Please take it up with them, not me.”
If the consultant keeps pestering, “Look, I am going to stop ordering from you if you keep pestering me this way. Take it up with Mary Kay please, and keep me out of it.”
Ah…peace at last!
Yes it’s ideal. I buy everything online. Just shove it in my basket, click checkout and it appears by magic a few days later. No follow-ups, no partays (they are the antithesis of parties), no recruitment. Just wham, bam, thank you ma’am.
That reminds me, I’m off to Sephora online to look up zit zapper now that we have Sephora across the pond and I can order online.
It’s insane that you can get MAC and other mid-range luxury brands for the same price as MK. Or just buy Maybelline, Rimmel or Revlon for better quality at less price to MK.
I did a price comparison to other MLMs selling makeup compared to Sephora. For Maskara/Seint I could get an 18 shade Pat McGrath for that price or a Tom Ford or even a Givenchy and still have change left over (albeit Seint went kablooey a long time ago so I’m using old r/AntiMLM posts as my source for price comparison).
Checked out Younique vs Dior and D&G etc. Crusty spider lashes, Oompa Loompa dying of liver failure shade foundation and behind the trend dry lipsticks that highlight every line in your lips and dry them out at Dior, D&G, Huda, Fenty and Haus by Gaga prices. Guess which brands are more popular, well known and have a trending on social sticker…
And no huns, peddling your MLM makeup on Fakebook doesn’t count as trending on social media.
“…the star consultants grew this company, not the I’s or the T’s.”
“T people only order for themselves…so that order means nothing to them.”
With bad attitudes like this I wouldn’t want to be their downline or end customer either. Imagine these harpies yelling at you every time you order cleanser or some lipstick. No thanks. Guest checkout it is, or another company altogether.
Yeah I’d be guest checkout or eBay personally. God forbid you only want one lipstick and not the full ultimate miracle set!!!
This is what I love about the Facebook groups. Real life directors complaining about how hard the business is.
When Ms. PTC writes about “how we are complaining about the company”, they don’t understand that the call is coming from their peers, their directors, their “Nashy Nashes”. These are the proof that life in the pink bubble isn’t easy.
I have a theory that the PTCs are lashing out due to panic. They see what we report happening to them and it scares them. They are also scared that it’ll put people off buying MK or joining their team squashing their production and that mythical 50% profit. I would panic too if I was in that situation, as would anyone.
It’s also likely self-soothing. “They are just wrong/liars/didn’t work hard enough it’ll never happen to me I’ll never be tens of thousands in debt and a social pariah with thousands in unsold and unsellable inventory. Everything’s okay in the Pink Bubble, it’s not imploded and about to rain pink goo on me. We’re not going affiliate, Ryan has our best interests at heart, everything’s okay…” I was reading an air accident report into Saudia 163 and the crew were doing something similar as the plane burnt up in the air around them. The parallels are striking.
That and MK being a literal cult. That too. The brainwashing and the them vs us mentality instilled by training.
The psychology behind PTCs would be interesting. I feel bad for them. That’s all I feel is pity and horror that their life is on the road to ruin and they can’t seem to get off it even though there’s roadsigns pointing away to freedom on this very site. A few PTCs are now posters here.
Any PTC reading this, please get out when you can. MK IS going to affiliate, it’s already affiliate adjacent and as close to affiliate as it possibly can be. It’s getting worse. Get out now while you can and get that 90% buyback.
Don’t be like those in Australia and NZ that suddenly and without warning found themselves out of business. The website shut down, just a quick arrivederci email from Corporate saying thanks for the money goodbye. We’ll give you a 100% return. If you can somehow get into a now defunct website mwahaha. They didn’t issue refunds for orders placed but now not shipped.
Although this did work out for a friend of mine in that she got out of MK (she’d just joined a few weeks before MK shut without warning) and now sells her own handmade all natural boutique makeup and soaps/handwashes/ bath and shower lotions and potions and makes more money now than in MK. So lemonade was made from lemons.
Tonya Vice chimed in that she believes the decline in orders is that the website used to show star consultants first when a new customer was searching for consultants Star consultants spend at least $1800 in whole sale orders in a quarter. The website now shows a random selection of consultants based on zip code. Cheryl Hirsch has complained about this to corporate. Corporate did not have a good answer for her.
If I had the choice, I’d rather deal with IBC Mari-Lise in the next town over than FSSEDDiQ Moaning Lisa in Alberta.
If I was in the market for MK products I’d just go on eBay or look for local GOOB sales for a massive discount. Or just sign up for a 30% discount for however much it is now. Which of course makes it even harder for IBCs etc to shift product due to the massive glut of it and the huge market saturation of consultants and products everywhere at rock bottom prices. IBCs are desperate to sell so have to offer discounts, gifts, bribes, vouchers for money off, etc which further eats into that mythical 50% profit.
MKC created the problem of a glut of inventory in an already saturated market that’s being sold at rock bottom prices by frontloading and has crippled their salesforce chances of making a sale. Why spend $300 for skincare when you can get it for $50-90 on eBay or from a local GOOBer?
Absolutely everything is designed to make the IBC’s life hard. Because it’s about recruiting and getting that massive initial order, that’s always the biggest one. MKC have the money, they don’t care what happens next. They’ve made their profit so who cares about the IBCs that are left literally holding the bag trying their hardest to sell it?