Mary Kay has apparently changed the rules of the product replacement system, but hasn’t bothered to tell anyone. In theory, Mary Kay has a 100% satisfaction guarantee… that means a customer can return a product at any time and get Read more…

From time to time, Mary Kay sales directors send out mass emails about the company’s product guarantee. In these emails, they’re discussing all the ways that the company might be trying to “get out of” honoring the 100% satisfaction guarantee Read more…

At Pink Truth, we have a short (but colorful) history of spoiling Mary Kay’s secret planned product launches. Most notably, I announced the plans to change all lipsticks, compacts, and color cosmetics to the new black compacts… a full six Read more…

  About 6 months before Mary Kay's scheduled announcement, Pink Truth announced that Mary Kay Cosmetics was planning on changing its entire line of color cosmetics. That would include compacts, lipsticks, cheek colors, eye colors, foundations… the whole works with Read more…

Written by Robin Peters In my comments and forum postings on Pink Truth, I have observed that I consider it desirable for a cosmetics company to "tweak" its line of color cosmetics every season to reflect the changes in garment Read more…

Why change all the color cosmetics at Mary Kay Inc. Wasn’t the platinum packaging nice? Wasn’t it hip? Didn’t our customers like it? Apparently not. In 2008, Mary Kay Cosmetics decided to make a massive change to all of the Read more…

Since I told you over a year ago that Mary Kay was redoing their entire color cosmetic line, I have maintained that the only real reason to make this big change was money for Mary Kay. *gasp* You’re thinking: “But Read more…

Mary Kay consultants and customers are often confused by the date codes used by Mary Kay Cosmetics, as well as what the true shelf life of the products is. This is a short guide to help you decode it all. Read more…

Mary Kay has updated information on the product line changes. New Lipsticks There are a lot of changes… check MK In Touch for details. Here’s what they will look like:

I don’t know who started the rumor that Mary Kay’s classic basic skin care was being discontinued, but Darrell Overcash denied it in February 2007. The rumors persist, however, that the classic line will be replaced with the botanical line Read more…