Returning Your Starter Kit

If you’ve recently signed up for Mary Kay, you can return your starter kit and get out.

If you’re in the United States:

If you want to cancel your agreement, return your starter kit, and get your money back, there are two options. With both of these options, the starter kit must be unused:

  • You can return the starter kit within 30 days after Mary Kay Inc. accepts your agreement for a 100% refund.
  • You can return the starter kit within 1 year of purchase for a 90% refund.

The easiest way to return the kit to the company is to simply refuse delivery from UPS. If you’ve already received it, just send it back.

What if you’ve already used a couple of the products in the kit???

  • If they’re regular retail-sized products, get brand new ones and replace the used ones in the kit.
  • If you’ve used some of the testers, try to find another consultant who hasn’t used those particular testers, and swap with her.

If you cannot return your kit, but still want to get out, just don’t order anything from the company. Use the products in your kit as much or as little as you like, and call it a day. I also suggests avoiding your recruiter and sales director for the next couple of months.

If you’ve already gotten waaaaaaaay sucked in and you’ve got inventory sitting on your shelves, you might want to read our information about how to return your inventory to the company .

If you’re in Canada:

A Mary Kay consultant in Canada has successfully returned  her starter kit for a refund, and she was kind enough to report this information for us. I hope this helps some others!

I was told at the Canadian toll free line 866-455-5454 that if the box had been opened it would be shipped back to me with no refund possible.  The starter tote bag appeared to be inside a larger plastic bag but I never examined it just to be safe.

I dealt with the Sales Force Support Centre and they said it would take a while to process.  They got the kit back on Sept 11 or 12 but I only saw a credit (for the full amount including shipping which is $168, not $150 as advertised) on Sept. 28.   So I lost a lot of time going to the post office to ship it back and worrying about getting my investment back, but am only $12 out of pocket for the return shipping cost.

The shipper was very careful to take their mailing tag off the box (with the bar code) and we wrote Refused Shipment in big letters on the outside in addition to the marked invoice I carefully slid back in.

I hope this helps your Canadian inquirers, and I was satisfied with how I was treated.  Thanks again for your site.