Losing Faith in Mary Kay Inc.
Written by Parsons Green
Alicia Davis is a sales director who has been with Mary Kay for five years. She poured her thoughts into a letter she sent to Mary Kay Inc. She then shared for other directors on Facebook.
She’s concerned with:
- Lack of customer interaction with the new My Shop. Her customers are using the website but not registering an account for her to see their information
- Loss of My Customers App affects her ability to order and get documentation needed for a tax audit
- The hold music when calling corporate is no longer recordings from Mary Kay herself
- New ordering system takes approximately 24 hours to make it to her which then delays her ability to place an order
Notice that Alicia says her trust in Mary Kay has been damaged. I think this is a common feeling across the sales force, as compensation and benefits get reduced or eliminated.
Alicia admits that she’s also struggling to meet her production requirements of $4500 wholesale every other month. She would like others to write to corporate as well.
Other sales directors shared their thoughts. Roxanne Dube also has lost trust in the company, even after being with MK for 44 years. Chelsea Adkins took a break from finishing her first ever million dollar year to help out. Have the customer pay you through Venmo, and you can use the Venmo card to pay for your inventory order. She also shares that some of Mary Kay’s recordings needed to be removed because they went against the current policies of the DSA and the FTC. If Alicia wants all of her website orders to show a customer name, she can turn off the guest checkout option.
Eleanor Reigel’s consultant of 48 years emailed Ryan directly and she received a call from Allison Sellers and the IT director!
Lynette Brazda Bickley broke out the emojis and posted a word salad. Seems like she’s trying to tread water and not having much luck.
Pat Ringnalda is no longer team building but she sees consultants leaving in droves. Corporate seems to listen, but nothing happens. Things are tough in the field. Jo Anne Aikens has carried inventory in her 46 year career. With the company shipping product, she does not see a need for directors or nsds to teach consultants customer service skills. Mary Kay doesn’t even care about the dress code anymore.
There were many more comments on Alicia’s post but they all echoed the same sentiments. Mary Kay is changing, and the directors are worried for their futures. Imagine being a business owner and feeling this powerless.
Despite the rah rah we will see on public social media about how “strong” the company is and how Ryan Rogers is “carrying on Mary Kay Ash’s legacy”…. when they get behind closed doors, like in the Director Tips Group, the truth comes out. This company is on a very dangerous path, and there may be no turning back.
Meanwhile, Alicia spent the last day of January trying to find someone – anyone – to help her meet her goal.
Visit the
Alicia, if it’s all about customer service, that means it can’t be about you.
There are reasons why they’re selecting guest checkout. They don’t WANT to be upsold or followed up with. They want to buy their stuff and be done with it because that’s the whole point of online shopping.
Never rely on one storage method for important information. For my job, I record everything in an online system and paper records. This is to comply with state law and banking regulations. If one or the other is lost, there’s backup.
I’d imagine the IRS just luuuuuuurves to audit MLMers because there’s so many opportunities for tomfoolery. It’s up to you, not MK, to keep your records in order.
I really don’t get what difference it makes taking Mary Kay’s voice off the hold music. She’s been dead for 25 years so it’s not like she’s speaking to you personally. Although it goes against the conspicuous veneration thing, I guess.
As far as Venmo etc go, it’s either an issue to address with them, or the way they operate so you’ll have to adapt.
Or, you could just quit and not have to worry about any of it.