Written by Parsons Green

Mary Kay Cosmetics just cannot seem to get this My Shop thing right. We’ve been predicting that this venture is the foray into a full-blown affiliate model, wiping out the multi-level marketing aspect and making the directors and national sales directors obsolete. The company announced a “new eCommerce experience” to consultants in September 2025. The announcement made it clear that any orders from customers through a consultant’s MK website could no longer be filled by the consultant with her inventory. (Previously, the consultant had a choice to fill the order herself or have the company fill it with their “Customer Delivery Service.”)

The company launched My Shop in December 2025, and there have been nothing but troubles. Consultants hate it.  They’re losing customers and order because of it, and it’s rough stocking inventory that you can’t even use to fulfill these orders.

Let’s take a look at more complaints!

Judy Harvey would like Mary Kay to make a change to My Shop. Please allow customers to decide if they want the order shipped by the company or by the consultant. Judy and other consultants order inventory based on their customer’s order history – and they have inventory piling up.

Natalia Travilina says the company does not care. Mary Kay does what’s best for them. They have inventory they need to move too. Kim DeCovich agrees. No one will listen.

Sara Erb says what everyone knows. My Shop takes away any incentive a consultant would have to carry inventory. If a consultant doesn’t order inventory, their upline won’t receive any commissions! They will still receive a smaller commission based on the My Shop order at least. Melodye Lemon had a consultant watch her customer place an order on her My Shop page. Once the order processed, it was assigned to a completely different consultant!

Sylvia Barritt can see the writing on the wall. She’s actively working to sell off her inventory.

Nicole Perhala loves the flexibility of My Shop. She has increased her inventory on hand after using it. Customers who want discounts will text her directly for orders. If they want fast delivery, they’ll use My Shop.

Melodye Lemon thinks that the company doesn’t really want to fix anything! Mary Robeson wants to storm the gates of corporate!!!!And Karen Brass says Ryan is setting things up to sell the company!

Kay Georgina “opted out” of the arbitration clause in the new consultant agreement. She thinks a class action lawsuit is anticipated by MK. (She’s probably correct!) Karen Brass asked AI  to tell her how to make your opt-out “legally bulletproof.”

But beware! You can’t opt out just by checking a box. You have to mail a letter.

Natalia chimes in again to mention that Mary Kay Inc. does not need consultants and directors. The company was successful for 60  years, but now has poor management and is destroying what is left.

I wonder what discussions are being had at Seminar about My Shop?