Consultants Can’t Order!
Written by Parsons Green
Mary Kay directors are still reeling from the recent changes to the consultant agreement. All consultants were required to log into InTouch to accept the new agreement. However, some directors had consultants who had never once logged into InTouch. They would call their director who would place orders for them.
With the update, the directors could no longer place these orders until the consultant accepted the new terms.
These directors shared their experiences with this issue. Some directors were successful in helping, and some were not. Does the company even know how many consultants used their directors to place order? If Donna Josellis has a whiny consultant, she refers her to her cell phone provider for them to help out. Pamela Pearson is sad that the company did not give any thought to these consultants.
Julie Uibel Phalen is the daughter of retired NSD Sue Uibel. Even Mary Kay royalty is facing this issue. She inherited consultants from her mom who have been with Mary Kay for over 30 years. They’ve never placed orders through InTouch. Tera Gerhaty is blunt. The consultant will need to log in. She’s willing to be on a three way call with the company and the consultant, but it is not her job to help. I wonder if she is just as helpful at the end of the month when she needs production.
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You know … maybe they could have spent some time at their weekly meetings, where IBCs are supposed to learn about things, on how to use InTouch.
They keep closing loopholes. These “legacy” consultants are padding out their directors’ unit numbers. The directors themselves would certainly never encourage the consultants to quit because unit size is so hard to maintain, even though they don’t get a lot of commissions from them. Still, they’re worrying that some of them will quit rather than go through the whole rigmarole so they’re bending over backwards.
Fewer consultants, fewer directors, easier move to affiliate?
Oh, and directors, if any of your downline (low activity or not) do want to quit, let them and don’t be obnoxious about it. They might be willing to order from you instead of through you. They’re not ordering enough to qualify for wholesale pricing, so they’ve been paying full retail; if you give them a break they’ll save money and you’ll make some for a change.
See, this is what I don’t understand. Like, at all. It makes zero sense.
Once directors become a director, the number of consultants in your unit has no impact on keeping directorship. The only thing that matters is hitting monthly production minimums. And it doesn’t matter how much the director orders herself.
So say Sally Consultant is only ordering for herself and her daughter, placing the minimum $225 order once a year, and the director has to help her do it. That could be an easy annual double facial for the director–Sally and daughter. Get together, show her the new products, and get her reorder done. If she’s a customer and not a consultant, Ms. Director now has a $450 retail sale for probably about the same amount of work as walking Sally through the rigamarole of her annual order.
$450 retail = a theoretical $180 profit. PLUS, the director then turns around and does that same $225 wholesale order for her unit and makes commissions on it. As long as she’s hitting $5,000/month in unit production, that’s 23%. So her theoretical profit from having Sally as a customer is $231.75.
Now, what if Sally is a consultant? Well, Ms. Director still gets that 23% commission on the wholesale order. And if she’s a personal recruit, she can earn *up to* an additional 13% team commission. So instead of earning $231.75, her commission maxes out at $81. Unit production is not impacted at all, so it doesn’t help or hurt the director’s monthly quotas.
(Now, we all know that those are theoretical numbers, and nobody ever makes that much profit from sales, but if you were going to, Sally Former Consultant is your best bet for selling things at full retail.)
Somebody make it make sense, because as long as I’ve been in Mary Kay, I haven’t been able to.
“However, some directors had consultants who had never once logged into InTouch.”
How many of these so-called “consultants” actually exist? Seems to me that MK is smoking out all the fakes!
Data Junkie, I think you are on to something!
Don’t you have to provide your SS# to sign up?
Or are people signing up “Grandma” who’s in a nursing home?
Yes, indeedy….MK figured out how to offload “dead weight” aka older consultants without being blunt about it. First mass “innocent” dumping of consultants as they either 1) move to youth [HAHAHAHAHAHAHA] and/or 2) dispense with consultants altogether. It isn’t the image of mary kay as “grandma makeup”; it’s the greed and ineptitude except in causing harm that is driving the LEGACY FAMILY CHAINS. That fellow, cannot remember any of their names, R something lol, if it’s bad, he will thrive. If it’s for good he will fail. THAT is mkash’s legacy and she knew that was what would happen. She certainly did not want generations to thrive off of her alleged hard work. It isn’t hard to be evil. It’s hard to stomach being evil if you have a heart or conscience. Fortunately for her, Dallas’s wicked witch had neither.
Donna Josellis Ask her to call you when a kid or grandkid is calling. When my older consultants get whiny about what they can’t do on their cell phone, I ask them who their provider is and tell them to go into that store and ask the kid to show them how to do it if they are not local to me. For what we pay for cell phones, that kid can spend 10 minutes, I told him to go on a Wednesday afternoon or so when it is probably slower and they are willing to take the time.
These women are so dismissive of other people’s time as well as denigrating the status of other adult people. Referring to another professional person as a “kid” because (general ) you do not value their knowledge is the height of entitlement.
Hey, Donna.. real businesspeople, male or female, don’t act like that towards their staff or the employees of other companies because they see the value of the other person’s time and effort NOT how much money you can extract from them.
Not to mention that “kid” making $15 an hour at the Verizon store is being paid by Verizon to sell phones and plans, not help random technopeasants with their personal business. Even with no customers in the store, in retail there’s always stuff to do – cleaning, setting up displays, answering the phone, paperwork. And would probably get an earful from the manager for doing it on company time.
You just know she’s the sort of entitled jackass who’d leave a server a crappy tip because her eggs were slightly overcooked or they were out of the special to “punish” the restaurant. Or not tip at all because “how hard is it to carry a few plates around for a couple of hours? Get a real job!”
tech support just looooves MLMers. I was talking to a fellow techie years ago who worked for a cell carrier MLM hun phoned in raising Cain as lossbabe didn’t have enough money to pay the bill so it was restricted, had a huge row with him with a huge sense of entitlement. She MUST have her cell back on to make these important recruitment pitches!!! The sense of entitlement from MLMers is legendary in tech support. No money no cell. Sorry sweetie that’s how it works.
But “even though this restaurant isn’t the best and the service is, well, poor, I’d still like to leave a goldfish bowl for business cards for my product drawings! it’s the least you could do for me to make up for my poor experience here!”
I apologize in advance for saying this because I’m not a medical SME but why would an elderly woman who is recovering from a stroke need to place an order unless she was being persuaded to do so by her director? Also my apologies for defining 70 years old as elderly. I’m in my 60s.
me neither but I have the same thought – elder abuse.
I had the same thought. I would think in normal circumstances, like people with an ethical/moral compass, this would be considered financial and elder abuse (and likely emotional/mental abuse, but that may be my home care aide experience coming through a bit).
‘Culture is judged in the behind-the-scenes moments, not by corporate messaging but by private conduct that contradicts it. Being chosen never means superiority. It means moral responsibility and a covenant to live by a higher standard.”—unknown.
The way they are speaking about the women who are asking for help is horrible. These are supposedly small business owners. They should care & move mountains when asked for help. No matter how ‘seasoned’ they are. Horrible.
Part of the job of a sales director is to TRAIN the unit, right?
I also fault Mary Kay for not reminding people to update information, and for not having a help file that you can use without signing in. It would only need to tell you how to retrieve account info.
‘Culture is judged in the behind-the-scenes moments, not by corporate messaging but by private conduct that contradicts it. Being chosen never means superiority. It means moral responsibility and a covenant to live by a higher standard.”—unknown.
The way they are speaking about the women who are asking for help is horrible. These are supposedly small business owners. They should care & move mountains when asked for help. No matter how ‘seasoned’ they are. Horrible.
Orders 1-2 times a year
Had a stroke
No computer
Seriously you sheety ass directors.