Complaints About My Shop
Written by Parsons Green
The complaints keep rolling in for Mary Kay’s “My Shop” online ordering system for customers. Months after rolling out the fancy new system, the company still can’t get it right, and consultants are upset.
Carol Mouradian posted on Facebook that she’s seen a decline in orders from her Mary Kay website. She usually had between 3-6 orders a month. She’s only had 1 order since My Shop started in December. She asked her fellow directors if they were having similar issues.
Tonya Vice chimed in that she believes the decline in orders is that the website used to show star consultants first when a new customer was searching for consultants Star consultants spend at least $1800 in whole sale orders in a quarter. The website now shows a random selection of consultants based on zip code. Cheryl Hirsch has complained about this to corporate. Corporate did not have a good answer for her.
Marilyn Safko Costic says there’s no incentive for the company to promote the star consultants. If a consultant is at the 30% tier, the company is keeping more cash for themselves. Is the company having cash flow issues?
Nancy Lewen has had 3 orders and they all had issues.1 was assigned to another consultant. The other 2 showed up as guest orders even though they are only 5 miles away from her. Nancy’s customers admitted the website was hard to use. Nancy feels she should have more website orders in January because she always sends her customers a gift certificate that month. She’s spent hours contacting the company with examples and nothing is changing. A customer shouldn’t have to follow complex instructions to place an order to make sure it gets routed to her. How can she train a new consultant to navigate the website issues?
Karen Brass irritated a customer by sending her 3 emails, 2 texts, and a postcard to inform her of the new My Shop site. She averaged 6 to 10 reorders per week but she’s only had 3 since December. Karen’s got a fully stocked inventory as well. She’s been in Mary Kay for 35 years and trusts the company with all her heart. However, something is wrong. Her reorders are down and this is affecting her family finances.
This is what I love about the Facebook groups. Real life directors complaining about how hard the business is. I wonder do they talk about any of this when they’re warm chatting a recruit? If you were thinking about joining Mary Kay wouldn’t you want to know this?
Visit the
Tick tock the move to affiliate is almost here. They are almost grasping that MK doesn’t care about them and only want to generate as much profit as possible.
I just saw MK is trying to sell their headquarters in Dallas! 😳 https://www.facebook.com/share/1G5sV6F5AE/?mibextid=wwXIfr
I could read these My Shop updates every day. It is a total train wreck and so obvious that Corporate does not care about the consultants and their piles of dusty inventory.
Guess what! There were several glitches yday that kept in touch down throughout the day….. stay tuned to see if month end is extended.
The lady who let Karen know she was annoyed by six communications about the same thing is just the one who let her know it instead of quietly ignoring her. The fact that she’s had one order this year shows that a lot more are ghosting her.
I’ll bet you a large Starbie’s Pinky-Drinky Frappy-Whappy Mocha-Polka Lattefoofoo that Nancy’s customers who got “mixed up” and checked out as guests knew exactly what they were doing because they didn’t want her chasing them down, and she did anyway.
And how dare those inactive and personal use consultants take money away from the star consultants, who are better than them and deserve the money more. I thought this opportunity was meant to empower women into making big buxx with no work while surrounding them with a loving supportive sisterhood BWAHAHAHA I can’t type that with a straight face.
Gosh, it’s almost as if buying up huge amounts of inventory to achieve star status is pointless and stupid and they should stop doing it.
At least when I shop online and get inundated by newsletters and other spam from a company I bought once from 10 years ago I can just click and ignore. I couldn’t imagine 6 communications in various guises about the same thing! Take a hint. You’re being ghosted because you’re pestering your customers too much. Most people just want to do a quick order, buy their face goo and that’s the end of it. We don’t want follow ups, upsells, all the rest of it. That’s why they went guest checkout.
I thought that PUCs and the latest on boarders were useful team builders, even tiny orders once in a while helps make production. She’s FUMING because she can’t get rid of her dusty inventory that she over-ordered for a Temu trinket or a pencil now that everyone’s buying online and various star consultant levels aren’t relevant to MK anymore. Understandable that she’s angry, I would be too if I was left holding thousands of unsellable stock that I now have no hope of shifting thanks to market saturation and everyone buying online now. Bye bye production now that inventory isn’t needed.
Meanwhile directors like Cleta are still instructing her downline to push new consultants to sign up for the $3600 ultra mega startup kit. So gross.
On the one hand, they are using My Shop as a recruiting tool telling women they can make 30% without inventory. But on the other hand they complain that MK should highlight only the star consultants.
Yeah cognitive dissonance is one hell of a drug.
There is a huge customer upside to all of this. Customers can now tell their consultants something like, “Yes, I have been purchasing stuff regularly from MyShop. There must be something wrong on the MK side if you can’t see my orders. Please take it up with them, not me.”
If the consultant keeps pestering, “Look, I am going to stop ordering from you if you keep pestering me this way. Take it up with Mary Kay please, and keep me out of it.”
Ah…peace at last!