Is It About Selling Products or Getting Recruits?
Written by SuzyQ
Sales directors are continually taught that their job is to bring in new recruits. New recruits mean new inventory purchases and more production means a higher monthly commission check.
For those of you who are laboring under the assumption that directors are taught to be concerned with your customer sales and numbers of classes you are having, it simply isn’t true. They are concerned with your customer list because within that list, potential new unit members can be found. This is why they push you to bring models and guests to the weekly meetings and other events.
Directors are concerned about the quality of women you bring to these success events, and they are not looking for women who do not have any resources (credit cards, cosigners). Women who cannot place initial inventory orders do them no good. The bigger the order, the greater the commission check. This is also why directors admonish you not to discuss inventory options with your new or potential recruit. That is the sales director’s job. They are not inclined to “turn their paycheck over” to you.
At company events sales directors are continually taught that unit size is everything. They sometimes are assigned classes based on our unit size. Those with bigger units are taught retention ploys, those with smaller units are taught recruiting ploys. Star Consultants equal unit club – 20 star consultants in a seminar year equal $200,000 Unit Club. 50 Stars equal $500,000 Unit Club etc etc.
You may have noted that the inventory options worksheet does not include the $225 wholesale order. A $225 order does the sales director little good. You may have also noticed that it is almost impossible for your score anything less than $1,200 inventory on that inventory options sheet! There’s a reason!
“New blood” equals new money. New consultants are the most excited and the most likely to purchase a profit level inventory. “Seasoned Consultants” and their orders are referred to as base production. Directors count on 1/3 of the unit ordering each month. This is base. Directors’ personal orders are also included in the base production amount. Sales directors nearly always order at least $600 wholesale – not because they need that much, but instead to earn a 13% commission on their personal team members’ orders. They count more heavily on new recruits to bring the numbers up and increase the unit production.
Mary Kay sales directors need to replace at least 1/3 of the unit to make forward progress, at least a 20% growth, or they will go backwards. Mary Kay told us that we need to keep the front door open to replace those who are going out the back door. There has also been an analogy to trying to fill a bathtub with the drain open. The attrition rate is breathtaking.
The directors focus on getting you into a red jacket as soon as possible in your career in case you lose interest and decide to quit. We call this recruiting behind you. If you leave, so what. The director still has your recruits. (And their recruits, and their recruits, and their recruits.)
You are offered Pearls of Sharing to inspire your efforts to get the names of those in your immediate circle of friends and family, as they are the most likely people to “help” you. Your director will very often call your models, guests and sometimes, your hostesses, to insure they will attend an event or a class so we can “offer this opportunity” to them. Meetings are designed for recruiting, training and motivation.
So tell me… Is it about selling the products or getting the recruits?





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It has always been about getting recruits. I don’t remember one weekly meeting I attended where we were trained on the products and how to sell them. It was always about bringing a guest and then listening to all the ridiculous recognition and the fake excitement! We never talked about ingredients, how to read the codes on products or anything that had to do with selling. If there was a skincare class presentation the focus was always on what to say AFTER the class, how to get that follow up interview. Directors don’t make money on your retail sales, they make money on wholesale orders. More recruits equals more orders. The company could care less about your retail sales. They want you recruiting the minute you sign your agreement because the business is more fun with a friend, right? And they even give you a fake pearl necklace if you do!
Anyone still questioning SuzyQ’s logic need to look no further than the incentives. MKC rewards ordering and recruiting. They do not reward selling.
MKC’s business plan is to fool customers in to thinking they are business owners so they order significantly more product than they can ever hope to sell or use personally, and then convince these same people to recruit others to do the same, ad infinitum.
Nothing in the MKC business plan relates to selling the product outside the downline. Corporate and upline profitability are simply not tied to selling.
100% accurate, SuzyQ. My national, Christine Peterson, laid it out in every single meeting she had with us sales directors. A recruit’s initial order would be the highest she’d ever place and if we wanted to maintain or grow production, we needed to get as many new recruits as possible every month. It was always about the new recruits and how to pull the maximum Star order from them when they signed their agreements. I never recall Christine talking about any of Mary Kay’s products or how to provide good customer service.
And I love how Christine got busted by the IRS for how she handled her NSD payout!
I’m going to need more details!
Recruiting has been baked in since virtually the beginning.
When Mary Kay first started her own company in 1963 she tried to sell makeup from a storefront. After two months she couldn’t sell anything. She switched gears to pushing recruiting.
“Mary Kay, who had no orders and no recruits, called together her little band of consultants each Monday and passed along what she’d learned during decades of direct selling. She talked up the profit potential of recruiting.”
https://www.dmagazine.com/publications/d-magazine/2026/may/mary-kay-beauty-empire-book-excerpt/
Oh do tell, I missed this!
I bought the book. It’s so great!
About 35 years ago, an acquaintance asked me to ‘face model’ for a skincare class she was facilitating. I was so excited! She told me specifically they’d be focusing on fairer skin with freckles. Boy, did my ego like that! She gave me directions when I declined to let her or her assistant pick me up. Ended up at a hotel meeting room & had to pay $5 to get in even though I told them I was ‘talent.’ (Smirk!) All these women in overdressed-in-outdated red & pink coats/suits filled the room. There was all this rah-rahing & chanting & clapping. However you, gentle reader, are most curious of the “piece de resistance,” of course. They made a Conga line and went around the room several times to Aretha Franklin’s ‘Freeway of Love (In a Pink Cadillac.) The 2-3 women in front flashed jazz hands to reflect the headlights. A few women served as blinkers. There were women in the back as brake lights. Several women bent their arms on/out to resemble car doors opening. I have never forgotten a moment of that experience. Now, I’m sharing it with the Internet!!!
Parson, this was for you! The tea about Christine Peterson…
She got audited by the IRS because she wasn’t paying self employment tax on her NSD commisions and she LOST!
https://law.justia.com/cases/federal/appellate-courts/ca11/14-15773/14-15773-2016-07-08.html
Hahahaha, and to think you paid $5 for that cringy memory!! So much for “free training”, when even the guests pay!! Of course it would be bad/awkward/terrible if you didn’t pay, but the $5 is icing on the terrible cake.
To the PT archives I go!
Yippee!! You can run but you can’t hide! Thanks!
If Mary Kay Corporate actually cared about sales over recruits, there would be way more incentives and recognition for selling. They took away the car program for consultants and they’re left with super basic prizes and a random trip/luxury goods contest every couple of quarters.
You can’t have a leadership title without recruiting. A consultant can sell very little and still “rise in the ranks” and be called a leader just because they can get other people signed up.