Mary Kay My Shop Changes
Written by Parsons Green
Consultants are still confused on how their businesses will change when Mary Kay rolls out My Shop.
Sarah White St Amour is one of those consultants. With My Shop, the company will begin processing the order once the customer places it. The consultant can offer free shipping or a discount but cannot offer both. The free shipping or discount needs to be set up before any order is placed. The consultant cannot edit or add anything to an order once it is placed.
Carol Mallon and other long time consultants do not like this. They want to be able to offer multiple discounts and samples for each order. The company did not consult them about these changes. Carol can still process orders outside of myshop, but her customers will have to contact her directly.
Lacey McCoy purchased a $2400 inventory package when she signed up for Mary Kay. However, her package included several items that are already discontinued. No one is buying what’s left. She cannot get any bookings but still believes in Mary Kay.
Mary Bean has been in Mary Kay over 40 years and is thinking of leaving to join Melaleuca.
Ellen Becker explains to Mary that the company has made this very easy for consultants. They’ve provided step by step guidelines on what needs to be done for this rollout. The majority of the changes in Mary Kay have been good. Chris Propheter jumps in to say she has been a consultant for over 30 years and has 200 customers. It would take too much time to contact each one individually to let them know to place future orders through her directly instead of using My Shop. She will go elsewhere, but isn’t sure yet where that will be. Ellen suggests that Chris find an adoptive director to give her guidance as a second Mary Kay mom.
Jenna Ernstes is also thinking of leaving. Most of her customers are out of state and are trained to order directly from the website.
Lona Holdrige thinks the complaints are rediculous. Years of complaints about propay, and even more complaints now that Mary Kay is phasing it out for My Shop and stripe.
My Shop is scheduled to go live on December 17th. Do you think Mary Kay will listen to the multitudes of complaints from the sales force?
Visit the
Mary Kay Corporate will do anything they want to make money and prove that customers are actually ordering their products. Losing a handful of consultants will not phase them. It seems like MKC is making a lot of changes in a short period of time. It started with the restructuring of Seminar areas this past July. If they continue making changes that benefit the company and not the consultant I think we will hear more complaints and there will be more consultants and even some directors stepping down and moving to other companies.
“We should have had more input before decision was made.” -Carol, first comment
Who’s gonna tell her?
If these ladies were actually selling so much from their own stock, none of these changes should matter. Just keep ordering for yourself at a discount and keep selling at markup to your customers, just like MK reps have ostensibly done for decades. What’s the issue?
Unless, of course, the selling part was not really happening all along, and reps were gaming the system by giving the appearance of sales. Any threat to said gaming would reveal the underlying con. That simply can’t be allowed!
Customers would place the order on their website then the consultant would fill the order from their inventory and ship. At least, that’s our friend, Shari’s, story. Now the website order will be automatically fulfilled which leaves Shari stuck with her 20k inventory (per other articles here).
If I stoop low enough, I get it. Corp sucks. Again. But do not hear me defending any of them in this reply hahaha
I order inventory for my sandwich shop based on what my product amount required (PARS) is. That’s based on what I sell. There’s no minimum. I order very little for the week between Christmas and New Year’s because the schools are closed (teacher and student orders) and a lot of the employees at the businesses nearby are on vacation and our sales are slow.
This isn’t set up like that. If a consultant needs to replace $150 in inventory from party purchases, she can’t just order those items, she will have to pad her order to get the minimum.
“…pad her order to get the minimum.”
Yep. And these qualifying minimums are just another form of front-loading.
Lacey McCoy is stuck with a large inventory. She can’t get customers or parties but says she still “believes in the Company.”
IMO, what she probably “believes in” are the lies she was told…the promises…the sizzle. Beautiful pictures of cars, events, trips and diamond rings.
Lacey, return your inventory to MK and get your 90% buyback. At least THAT is something you can believe in.
Hopefully she’ll wake up and get out. She’s sooo close by the sound of it hope the crabs in this sinking bucket don’t drag her back in.
Why the heck wouldn’t you just have a list of all your customers so you could email them all by clicking one selection?
Weren’t they supposed to enter all their customer info into MyShop by November 1st to be ready for the switch?
Did Ryan Rodgers live his life in dread of inheriting this hot mess?
Blind carbon copy (BCC) is the way to go on mass e-mails.
Lacey McCoy looks like she’s getting to the point where she sees the light, returns what inventory she can, and call it a day. But it’s the crab bucket syndrome – everyone else, even the consultants who are having no luck at all, are doing their best to talk her out of quitting. No parties, inventory phased out, no one buying. I hope she reads what she wrote and gets a clue to leave!
Can only hope and pray she’s a PT success story
Data Junkie has it right…there is NO selling going on. It’s consultants that PURCHASE the product.
I’ve also heard MK will fulfill the order from the MK factory, and not from your inventory. If you have inventory, you’ve got to figure out a way to sell it. It will sit on your shelf .Your inventory and the MK website do not mix/match.
How is the My Shop piece different than affiliate model?
I don’t think there is really a difference.
Melaleuca seems to undergoing an expansion of it’s “work-force” recently. Several Christian influencers have pivoted into Melaleuca and I think a couple of Monat leaders have got “bridge contracts”.
Consultants are desperate for orders. Many ALWAYS give:
— discounts
— free products
— free shipping
— in-person delivery right to the customer’s doorstep.
It’s the only reason they have any customers at all.
FYI – These comments came from a ‘private” FB group & should not be posted outside of that group. Whoever supplied these screen shots need to leave that FB group immediately, please. We don’t need you to share people’s private venting here. This is not the Mary Kay way to treat your fellow consultants.
Why do you have a problem with the truth being discussed? If this is how consultants really feel, why can’t we talk about it. When you post things on the internet, it’s fair game.
I have no problem with it being discussed in a private group with other consultants. I do have a problem with trolls posting things from a “private” group in another public forum where not everyone understands the actual details of the real info. It is rude to post other people’s private comments elsewhere. Would you like it if it were your comments?
Oh honey, you should know that ALL of your private electronic communication is subject to being shared. That’s why I never write anything that I wouldn’t defend if it got out into the wide world.
BTW – welcome. Check out our forum. We all stand behind what we post.
“where not everyone understands the actual details of the real info” It’s pretty self explanatory.
We’re just waiting, popcorn in lap, for the shitshow that will happen when this thing goes live.
We understand all the actual details. These were not private comments. These were in a public setting, although restricted to some extent since you had to be one of the many members of the group. You seem to be the real troll, no?
This is not the Mary Kay way to treat your fellow consultants.
We’ve seen how your fellow consultomers are belittled by NSDs, SDs and IBCs on FB for simply asking questions. The Mary Kay Wagner Rogers Eckman Weaver Louis Miller Hallenbeck Ash way is mean girl all the way down.
Here’s a bit of light reading for you. The Canadian 2024 Income Disclosure Statement.
https://imgur.com/a/mary-kay-canadian-income-disclosure-2024-hPNN90o
“This is not the Mary Kay way to treat your fellow consultants.” I am not and have never been a consultant.
Posting these “insider info” posts is one of the ways the real picture of how consultants are treated comes to light.
Nope.