Yet Another My Shop Complaint Post
Written by Parsons Green
Teasia Levin is hurt by Mary Kay’s new My Shop! If one of her regular customers uses My Shop and selects the guest check out option, it will remove that customer’s info from her customer list, and she won’t be able to follow up with her to provide Golden Rule customer service. She may even have a stockpile of inventory of this customer’s favorite items that she’ll never be able to sell to her.
Katie Galliart says we should respect customer’s wishes. Leave them alone if they selected guest checkout. Paula Jo Moore is fearful one of her longtime customers won’t know how to use My Shop or an app – and she will have to spend hours on the phone straightening this out.
Amy Davis McCann states that these changes were caused by the government cracking down on other direct selling companies. Don’t worry about Mary Kay though. They go above and beyond.
Bonnie Woerpel-White is concerned by the constant price changes AND having too many lipsticks.
Lynette Brazda Bickley also blames the FTC for these changes. IT laws are like the wild west in space! (In space, can anyone hear you warm chatter?)
Marci Odell had the same issue. She can’t send one of her customers the PCP catalog anymore. Shari Huls Schlapman laments that this is a horrible way to treat consultants who worked for years building up Mary Kay. Shari usually has around $20,000 in inventory on her shelf. Is this retail or wholesale? Only Shari knows.
Lisa Hester emails and texts her customers monthly to remind them order from her directly. Aren’t you glad that ordering from Ulta or Sephora doesn’t involve a middleman?
Jessica Wilkey-Wedman blames the Mary Kay consultants who weren’t working their business properly. Too many were leaving unfilled orders in the old system. Change is good!!!
Cathy Edwards thinks there have been too many changes at a time. She doesn’t care about global customers she cares about what her customers wants. She had several customers who she’s had to transition to each new foundation, and soon she’ll be transitioning them AGAIN!
And finally, Donna Tyson says it out loud. Mary Kay will soon be affiliate marketing. There will no longer be a need for consultants to carry inventory, cutting back on all the commissions who are talked into placing their initial inventory order. Adrianne Valdez wants everyone to know this won’t ever happen. Mary Kay promised!
Maybe some of these directors are finally having a reality check and realizing the direction that Mary Kay is going. Amd maybe they’ll get their financial affairs in order sooner rather than later. Time to find a job!
Visit the
I’m convinced it was specifically designed to be a flustercuck from the outset specifically to get rid of consultants. Simply put even 12 year old kids have designed better apps with numerous bugs. I should know I was one in school. The transition from Apple Hypercard to C+ was hard when we moved from iMacs to Windows 98/2000/XP depending on what corner of the room you were in. Even that hot mess I managed at a credit union wasn’t as bad as MyShop – backend Ubuntu Server frontend a cobbled together hot mess on Win 2000 machines (in 2017) with IE Explorer and ActiveX as a GUI to somehow enter and view data and run expressions on the backend with a LOT of cludges to get Windows and Linux to talk to each other let alone enter and display data and run expressions. Finally redesigned the frontend to run SQL database integration via Firefox on Linux Mint. The reason for using Win 2000 17 years later – the frontend relied on so many bits of Win 2000 that transitioning to XP/7/8 was impossible without totally rewriting everything. And to nobody’s surprise it was very prone to failure for no reason.
They are affiliate adjacent and the winds of full affiliate by the end of the year are blowing. Time to make use of that 90% buyback while you can.
The constant product changes make money for MK but annoy customers. Clinique’s Black Honey is 50 years old. Rimmel Pressed Powder foundation is still the same today as when the FDA tested it in 2011 for heavy metal contaminants. All the MK stuff the FDA tested is gone. Raisinberry lipstick isn’t about. Surprisingly MK tended to contain the lowest amounts of lead, averaging around 2.5ppm and cadmium and arsenic not detected. Amway’s Artistry was high in lead, cadmium and arsenic. Customers hate change, it’s annoying having to switch between products and formulations. Is this year’s honey beige the same as the warm taupe I have? Who knows? Have to book a party and waste 3 hours finding out instead of grabbing another tube of 1.5C drugstore foundation that’s always been the same and always will be.
Disintermediation is a bitch…when you are the middleman!
I am Not Good With Technology, know zilch about programming, and even less about web development, and I couldn’t make that bad of a website if I tried.
I’ve thought from the beginning that it was made deliberately bad in order to force as many huns as possible to quit and not one thing has served to dissuade me.
Thank you, Katie Galliart, for being a voice of reason. I almost always use guest checkout online because I don’t want spam and follow-ups and “you may also like”s. I’m quite able to reorder or browse or contact customer support if I need to on my own.
And if you bought a heap of inventory and were hoping to foist it off on me based on my shopping cart, get outta here you nosy predator.