Written by Parsons Green

Dee Ann Horst has a dilemma. She was approached by a customer in a Ross check out line and gave her a look book. Unfortunately, she’s been a headache ever since. The customer is using the Microdermabrasion set every day instead of twice a week. She’d like to use retinol daily. She argues with Dee Ann that she’s sending her the wrong products. She’d like a new foundation but doesn’t want to be matched in person or by the foundation tool. Dee Ann does not want to pass her off to another consultant but she is at the end of her rope. She reaches out for help in Let’s Talk Pink on Facebook.

When Patty Goepfert thinks the customer needs an in person facial. Dee Ann shares that in addition to Mary Kay that the customer also uses Clinique!

Shelley Jones thinks she should block the customer. Move ON! Ellen Becker recommends giving her one more chance. Give her detailed instructions on how to use the products. Ask the customer to check in daily. If the customer doesn’t want to follow the recommendation then it’s okay to move on.

Betty Osborne agrees that she should get one more chance, with an in person appointment. Getting to know the customer better in person could lead to a new best friend! If that doesn’t work out, find her another consultant.

Cynthia Lyles asks how the customer is paying. (That doesn’t come across as judgy, does it?) She could be difficult on purpose to get product for free! Dee Ann shares that she pays in cash and only orders when she has money.

Kelly Elizabeth says that Dee Ann should sell the customer whatever she wants. She can go online and do that anyway.

Robbie Berry says to release the customer. He’s had too many team members that have behaved the same way. It’s too much time and energy. Lorena O’Brien wishes this customer was close to her. She’d love to take on this new client. You never know what someone is going through.

Cathy Crook thinks that this customer might have once been on her team! She finally had to ghost her.

Jewell Mull then asks “What would Mary Kay do in this situation”. Sadly she got no specific responses to her question.

What do you think Mary Kay would ask Dee Ann to do?